Refund and Returns Policy

Returns & Refunds

At OakNestFurnishings, we strive to ensure that you’re completely satisfied with your purchase. If, for any reason, you’re not delighted with your furniture, we’re here to help.

Returning Your Order

If you’d like to return an item, please contact us within 30 days of delivery. We’ll guide you through the process and provide a return merchandise authorization (RMA) number.

Eligibility for Returns

To be eligible for a return, items must be:

– In original condition with all original packaging and accessories included
– Not damaged or showing signs of wear
– Returned within the specified timeframe

Return Shipping

– For defective or incorrect items, we’ll cover return shipping costs.
– For all other returns, you’ll be responsible for return shipping costs.

Refunds

– Once we receive your returned item, we’ll inspect it and process your refund within  5-7 business days.
– Refunds will be issued to the original payment method.
– You’ll receive an email notification once your refund has been processed.

Exchanges

– If you’d like to exchange an item for a different size, color, or style, please contact us.
– We’ll do our best to accommodate your request, subject to availability.

Damaged or Defective Items

– If your item arrives damaged or defective, please contact us immediately.
– We’ll work with you to resolve the issue, which may include replacement or refund.

Contact Us

If you have any questions or concerns about returns or refunds, please don’t hesitate to reach out:

Email: Email Address
Phone: (+62)81 32 539 780
Address: Jln. Sunset Road, Kuta, Bali 80361

We’re committed to providing you with exceptional service and ensuring that you’re happy with your OakNestFurnishings purchase.