Refund and Returns Policy
Returns & Refunds Policy
At OakNest Furnishings, we are committed to your satisfaction. If you’re not completely happy with your purchase, we offer a clear and fair return and refund process to ensure your peace of mind.
Right of Withdrawal
As a customer, you have the legal right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason. To exercise this right, please contact us via email or phone with your order number and the items you’d like to return. Products must be returned in their original condition.
Returning Your Order
If you wish to return an item, please contact us within 30 days of delivery to initiate the process. A Return Merchandise Authorization (RMA) number will be issued along with return instructions.
Return Eligibility
To qualify for a return, items must:
- Be in their original condition with all packaging and accessories included.
- Not be damaged, used, or show signs of wear.
- Be returned within 30 days from the date of delivery.
Return Shipping
- If the return is due to a defective or incorrect item, OakNest Furnishings will cover the return shipping costs.
- For other returns (e.g., change of mind), the customer is responsible for return shipping costs.
Refund Process
- Once your returned item is received and inspected, we will process your refund within 5–7 business days.
- Refunds are issued to the original payment method.
- You will receive an email confirmation once your refund has been processed.
Exchanges
If you’d like to exchange an item for a different size, color, or style, please contact us. We’ll do our best to accommodate your request depending on availability.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us immediately with photographic evidence. We’ll arrange a replacement or refund as appropriate.
Contact Information
If you have any questions or need assistance with a return or refund, please contact us:
OakNest Furnishings Ltd
Tel: (0203) 815 8008
Email: [email protected]
128 City Rd, London EC1V 2NX, UK
Registered No: 12345678
VAT Registration No: GB 123 4567 89
We’re here to ensure your experience with OakNest Furnishings is exceptional from start to finish.
